Warranty Information

Warranty Information


-The warranty covers costs for all manufacturer problems, repairs, defective parts, and maintenance.

-Free service and training at our facility anytime, no restrictions! within the life of the warranty.

-Electronic customer service is available for warranty holders only. Electronic support includes; Live E-mail support, video tutorials, E-User Manuals, live video chat, via Skype, WhatsApp, Wechat & text message support.

-The Warranty does not cover consumables, Intentional damage, self-service damage, onsite service calls, Sanitation cleaning fee or shipping damage no acceptions.

Claim process; The warranty holder must make a claim by email to: pro_fill@live.com customer must provide as much information as possible and cooperate with the Pro-Fill staff to find the best solution possible if needed the customer may be asked to send in equipment for inspection of defect If the manufacturer cannot fix a defective machine or part the warranty will replace the defective machine or part for a new one at no cost to the warranty holder. A new replacement claim can only be approved by a PRO-FILL INC Certified TECHNICIAN ONLY.  Warranty does not cover consumables, intentional damage, self-service damage or return-shipping damage (please pack returns carefully) Customers are responsible for all shipping costs, Pro-Fill inc does not cover any shipping cost under any circumstances, the Shipping cost will not be refunded. Past due accounts will not receive support, No Exceptions!